Customer service is dead
August 23, 2008
So I’m sitting here at the petsmart vet office to drop off my dog for his annual physical (which I haven’t even had for like 8 years) and no one is here. At 730 in the fucking morning like they told me. The store manager walks by and I ask her if anyone is here. Her response? “I don’t know. I don’t work on this side.”. She’s about to walk off and I ask her if she could check the back since I don’t work here. She does it begrudgingly. Shit I thought the manager was supposed to be the epitamy of customer service!
Customer service is dead folks. It’s all about “it’s not my job” or “it’s not my fault.” the customer is no longer right…we’re more of a nuisance now.